Privacy & disclaimer

Privacy policy

This policy describes how DutyClaw (“we,” “us”) collects, uses, and shares information when you use our website, dashboard, and related hosted services (collectively, the “Service”) at dutyclaw.com and associated domains.

Information we collect

• Account data: such as email address, name (if provided), and authentication identifiers when you create or access an account (for example through our authentication provider).
• Billing data: subscription and payment-related information processed by our payment partners (for example Polar). We do not store full payment card numbers on our servers.
• Service usage: information needed to operate the Service, including server metadata, deployment configuration you submit (such as channel tokens or labels you choose to provide), usage metrics, logs, and support communications.
• Technical data: IP address, device and browser type, approximate location derived from IP, cookies or similar technologies where applicable, and diagnostic data to secure and improve the Service.
• Content you direct through the Service: including messages, prompts, files, and automation configuration processed by your hosted environment or connected third-party AI and messaging providers, as needed to deliver features you enable.

How we use information

We use the information above to:

• Provide, operate, secure, and improve the Service;
• Process payments, subscriptions, and credits in line with our plans and policies;
• Communicate with you about the Service, including transactional and (where permitted) product messages;
• Detect abuse, fraud, and technical issues; and
• Comply with law and enforce our terms.

Sharing and processors

We share information with vendors and subprocessors that help us run the Service, such as hosting, authentication, payments, analytics, email, and AI or messaging APIs you connect or that we use to deliver platform features. These providers process data under contractual obligations appropriate to their role. We may also disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition.

Retention

We retain information for as long as your account is active, as needed to provide the Service, and as required for legal, accounting, or security purposes. Retention periods may vary by data category and jurisdiction.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal data, or to object to or restrict certain processing. You can contact us using the details below. We will respond in line with applicable law.

International transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

Children

The Service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Service or by email where appropriate.

Disclaimer

The Service provides managed hosting and tooling for running software such as OpenClaw in environments we operate or configure for you. OpenClaw and related projects are third-party software; your use of them may be subject to separate licenses and policies.

No warranty. Except where prohibited by law, the Service is provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free, or secure operation, or that defects will be corrected.

AI and automation. Outputs from AI models and automated workflows may be inaccurate, incomplete, or unsuitable for your use case. You are responsible for how you use outputs, including compliance with law, third-party terms, and the rights of others. You should not rely on the Service as the sole basis for high-risk decisions (including medical, legal, or financial decisions) without human review.

Your content and integrations. You are responsible for tokens, credentials, bots, messages, and data you connect to the Service, and for obtaining any necessary consents. We are not responsible for third-party platforms (such as Telegram or model providers) or for content generated or sent by your agents.

Limitation of liability. To the maximum extent permitted by law, DutyClaw and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Service. Our aggregate liability for claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the twelve months before the claim or (b) one hundred U.S. dollars (USD $100), except where such limitations are not enforceable.

Beta features. Features labeled beta, preview, or similar may change or be withdrawn; they may have reduced reliability or support.

Nothing on this page is legal, financial, or professional advice. If you need specific guidance, consult a qualified professional.